MAJESTY DAY SPA
Shipping, Returns & Refund Policy
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At Majesty Day Spa, we want your skincare experience to continue seamlessly from our spa to your home. Please review the following policies before placing your retail order.
Order Processing
Orders are typically processed within 1–2 business days after purchase.
Orders placed on weekends or spa holidays may begin processing on the next business day.
Once your order has been processed, you will receive order and shipping confirmation with tracking information when applicable.
Shipping Options
Delivery estimates are not guaranteed and may vary based on the carrier, destination, weather, holidays, or other circumstances outside Majesty Day Spa's control.
In-Spa Pickup
Free in-spa pickup is available at:
Majesty Day Spa
511 SE 5th Ave Fort Lauderdale, FL 33301
You will receive confirmation when your order is ready for pickup.
Please bring your order confirmation and photo ID when collecting your order.
SHIPPING POLICY
Shipping Carriers
Orders may be fulfilled through the shipping carrier selected or assigned by Majesty Day Spa based on availability and destination.
Tracking information will be provided when available.
International Shipping
International shipping is not currently available.
If international shipping becomes available in the future, eligible destinations, shipping rates, customs fees, duties, and delivery times will be displayed at checkout.
Lost, Delayed, or Stolen Packages
Once an order has been shipped and accepted by the carrier, delivery is subject to the carrier's handling and tracking process.
If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier first to initiate a delivery investigation.
For packages that are significantly delayed, please contact Majesty Day Spa so our team can assist with reviewing the shipment.
Majesty Day Spa is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout.
Return Period
Unopened skincare products may be eligible for an exchange or store credit within 7 days of purchase, provided that:
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The product remains unopened and unused.
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The original seal is intact.
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The product is in resellable condition.
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Proof of purchase is provided.
Refund Eligibility
Opened or used skincare products are final sale and are not eligible for a standard return, refund, exchange, or store credit.
Approved returns for eligible unopened products may be issued as an exchange or store credit, subject to management approval.
Shipping fees are non-refundable.
Non-Returnable Items
The following are not eligible for return:
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Opened or used skincare products
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Products with broken or removed seals
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Products that are damaged after purchase due to improper handling or use
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Products outside the 7-day return period
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Products without valid proof of purchase
RETURN & REFUND POLICY
Damaged Products
If your order arrives damaged, please contact Majesty Day Spa within 48 hours of delivery.
Please provide:
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Your order number
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Photos of the damaged product
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Photos of the packaging
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A brief description of the issue
Our team will review the situation and determine the appropriate resolution.
Incorrect or Missing Product
If you receive the wrong product or an item is missing from your order, please contact us within 48 hours of delivery so we can review and correct the order.
Skincare Reaction or Sensitivity
Skincare reactions can occur even with high-quality professional products.
Please review product ingredients before purchasing and consult your Majesty esthetician if you are unsure whether a product is appropriate for your skin.
If you experience a reaction after using a product, discontinue use and seek appropriate medical guidance when necessary. Opened products are not eligible for a standard return solely because of a skincare reaction unless otherwise approved by management.
Refund Processing
For any refund approved by Majesty Day Spa, processing begins after the return or order issue has been reviewed and approved.
Once processed, the time it takes for funds to appear in your account may vary depending on your payment provider or financial institution.
Need Help With Your Order?
Our team is happy to help with your questions regarding a product, order, return, or shipping issue