Question 1

Who is responsible for my personal belongings during my visit?

Accepted Answer

Guests are responsible for keeping their personal belongings secure throughout their visit. We recommend bringing only necessary items and keeping valuables with you whenever possible.

Question 2

Is Majesty Day Spa responsible for lost, stolen, misplaced, or damaged items?

Accepted Answer

Majesty Day Spa is not responsible for personal belongings that are lost, stolen, misplaced, forgotten, or damaged on the premises, except where otherwise required by applicable law.

Question 3

What should I do if I believe I left something at the spa?

Accepted Answer

Please contact Majesty Day Spa as soon as possible and provide:Your full nameThe date and approximate time of your visitYour service or appointment detailsA detailed description of the missing itemYour best contact numberOur team will check the appropriate areas and contact you if an item matching your description is located. We cannot guarantee that an item will be found.

Question 4

What happens when the Majesty team finds an item?

Accepted Answer

Items found on the premises will be documented and placed in a secure designated area. Whenever possible, our team will attempt to identify or contact the owner.

Question 5

How long are lost items kept?

Accepted Answer

Unclaimed items will be held for up to 30 days from the date they are found. After 30 days, items may be donated, discarded, or otherwise handled at management’s discretion.

Question 6

How do I retrieve a found item?

Accepted Answer

Guests may be required to provide identification and accurately describe the item before it is released. Items must be collected during approved business hours unless alternative arrangements are authorized by management.

Question 7

Can Majesty Day Spa mail or deliver my item?

Accepted Answer

Guests are encouraged to collect their belongings in person. Shipping or delivery is not guaranteed. When approved, the guest may be responsible for all packaging, shipping, delivery, and related costs.

Question 8

What happens to credit cards, identification, medication, or other sensitive items?

Accepted Answer

Sensitive items will be secured and escalated to management. Management may contact the appropriate financial institution, issuing authority, pharmacy, law enforcement agency, or other relevant organization when necessary.

Question 9

Should I bring jewelry or other valuables to my appointment?

Accepted Answer

We recommend leaving jewelry, large amounts of cash, expensive electronics, and other unnecessary valuables at home. Please check your robe, locker, treatment room, seating area, and personal bags before leaving the spa.

Frequently Asked Questions