1. Booking, Appointment Requests and Confirmation

Appointments may be booked directly through Majesty Day Spa by website, phone, text, or another approved booking channel. Direct booking gives guests access to the current spa menu, packages, upgrades, gift cards, memberships, and direct support from the Majesty team. Same-day appointments may be available when provider schedules allow; however, advance booking is strongly recommended for weekends, holidays, couples services, premium packages, groups, special events, Hydrafacial services, and other appointments requiring specific staff or room availability.

A booking request is not considered final until Majesty Day Spa has confirmed the date, time, service, provider requirements when applicable, and any required deposit or card-on-file authorization. Confirmed guests will receive a confirmation text or another electronic method before the scheduled visit. Guests are responsible for reviewing confirmation details and promptly notifying the spa of any errors.

Guests may request appointment changes after booking, including changes to the date, time, or service, subject to availability and the cancellation/rescheduling rules in this document. Requests made less than 48 hours before an appointment may be treated as a late reschedule and may affect deposits, vouchers, promotional benefits, package inclusions, or membership credits.

Requests for a specific therapist, esthetician, or female provider will be honored when availability allows but are not guaranteed. Guests may book multiple services during the same visit when scheduling permits. The spa will coordinate service order and timing when possible, but back-to-back scheduling is not guaranteed.

If a preferred date or time is fully booked, guests may request to be added to a waitlist. If an opening becomes available because of a cancellation or schedule change, the team may offer the available time to the guest. Waitlist placement does not guarantee an appointment.

If Majesty Day Spa must reschedule or cancel an appointment, the team will contact the guest as soon as reasonably possible and offer available alternatives. Depending on the circumstances and any agreement with the guest, management may approve a spa credit, service credit, or experience credit. These remedies are not automatic and are determined case by case.

2. Arrival, Check-In and Guest Preparation

Guests should arrive approximately 15 minutes before the scheduled appointment. This allows time for parking, valet, building access, check-in, intake or waiver completion, restroom use, and preparation before the scheduled service time begins. Guests arriving late may have their service shortened so that the next guest is not delayed, while the original service price may still apply.

Comfortable clothing is recommended. Guests should avoid bringing unnecessary valuables and should bring any booking confirmation, gift card, voucher, membership information, or other documentation needed for redemption. Guests should also be prepared to disclose relevant health, allergy, medication, pregnancy, recent-procedure, or skin-sensitivity information before treatment.

Some services require health intake forms, waivers, consent forms, or updates to guest information. These forms may be completed electronically or in person. A service may be modified, postponed, or declined when information provided indicates a safety concern or contraindication.

Phones should be silenced in treatment rooms and quiet shared areas. Photography, speakerphone use, video calls, or other activity that may disturb other guests should be avoided unless specifically approved by staff.

3. Payment Methods, Card-on-File, Deposits and Fees

Majesty Day Spa accepts card payments, cash, Zelle, and other payment methods made available at checkout. For reservations, deposits, prepayments, or remote transactions, the spa may send a secure payment link. For remaining balances, the spa may process the card on file or another approved payment method presented by the guest.

A valid credit or debit card may be required to secure an appointment. Larger groups, private events, holiday bookings, premium dates, curated spa experiences, and certain specialty reservations may require a deposit or prepayment. Deposits are used to reserve appointment time, staff, rooms, products, and other resources and are applied according to the terms of the reservation.

Card payments may include a processing fee up to 3.5%, depending on the payment method used. Cash and Zelle may be preferred to avoid the fee where permitted. Guests should ask before payment if they need clarification about an applicable processing fee.

For group bookings and events, the remaining balance is typically due 48 hours before the appointment date unless a different written payment schedule applies. For premium or high-demand dates, holiday periods, or last-minute bookings, full payment or earlier balance payment may be required to secure staffing and availability.

Prices shown for a service, package, event, voucher, membership, or promotion may not include gratuity, card processing fees, upgrades, premium-date fees, taxes, or separately selected enhancements unless the offer expressly states that they are included.

4. Gratuity, Premium-Date Fees and Service Charges

A 15% minimum gratuity is required; however, 20% gratuity is suggested for each satisfactory service unless a specific package or booking states otherwise. Gratuity is intended for the service professional and is generally calculated from the full value of the service rather than a discounted, promotional, voucher, or membership amount. For Groupon or voucher appointments, gratuity is suggested but not required unless otherwise stated at the time of booking. However, certain prepaid group bookings, events, curated experiences, or special arrangements may include a required gratuity, service charge, or higher gratuity amount, such as 20%, depending on the booking details. Any required gratuity, service charge, or additional fee will be disclosed before the appointment is confirmed.

Gratuity is not refundable. Premium-date fees, holiday fees, upgrades, enhancements, service surcharges, and applicable taxes are also separate from gratuity and may be added according to the selected appointment date, package, service, or booking conditions.

For prepaid member certificates or discounted appointments, gratuity and applicable fees are not automatically included unless specifically stated. For example, a service professional may still be tipped based on the regular service value even when the guest redeems a certificate, voucher, or membership benefit.

5. Cancellation, Rescheduling, Late Arrival and No-Show Policy

Majesty Day Spa requires at least 48 hours' notice for appointment cancellations or rescheduling requests unless a reservation has a stricter written policy. Requests made 48 hours or more before the appointment generally may be rescheduled without a standard late-cancellation fee, subject to availability and any deposit, voucher, membership, or package restrictions.

Late cancellations, late rescheduling requests, and no-shows may be charged a fee of $30 per person, per service. When one guest has multiple reserved services, the fee may apply to each reserved service. For couples, groups, private events, or curated spa experiences, cancellation terms may be stricter because multiple staff members, rooms, products, and reserved service times may be committed to the booking.

A late arrival does not extend the appointment. Shortened services resulting from late arrival, guest-requested changes, early departure, or circumstances outside of Majesty Day Spa's control do not automatically qualify for a refund or price reduction.

Membership benefits are reserved appointment credits. A late cancellation or no-show may result in the monthly benefit being marked as used, depending on the membership terms and reservation details, and may also be subject to the applicable late-cancellation or no-show fee.

For prepaid third party voucher bookings, a late cancellation or no-show may result in a fee being charged to the card on file and may also affect the voucher's redemption status. If a voucher is treated as used because the appointment time was reserved, the guest may be required to pay the applicable fee before booking another appointment of equal value.

Group and private-event deposits are generally non-refundable. Late cancellations or no-shows may be subject to the $30 per person, per service fee in addition to any deposit or event-specific terms disclosed at booking.

6. Services, Treatment Guidance and Safety

Majesty Day Spa offers massage, facial, body-treatment, wellness, couples, package, and amenity experiences. Service durations shown online or in promotional materials may refer to treatment time rather than the total amount of time spent in the building. Check-in, consultation, changing, setup, cleanup, room transition, and checkout may occur outside the listed hands-on treatment time. Guests should allow sufficient time for the full visit.

The appropriate facial or treatment depends on skin condition, sensitivity, acne, dryness, hydration needs, anti-aging goals, recent procedures, medications, allergies, and other factors. A consultation may be required, and the esthetician or therapist may recommend a different service or modification when appropriate.

Massage pressure and technique are selected according to the booked service and guest comfort. Full Body Relaxation and Swedish-style services emphasize relaxation, while deep-tissue or sports-focused services may use firmer or more targeted techniques. Guests should communicate pressure preferences and discomfort during the treatment so the provider can make reasonable adjustments.

Majesty Day Spa may decline, modify, postpone, or stop a service for health, safety, sanitation, behavioral, or operational reasons. Services are wellness and cosmetic services and are not a substitute for diagnosis or medical treatment.

Prenatal Massage

Prenatal massage is available subject to safety screening and provider availability. A guest who is pregnant may also request a regular massage, but it will be performed as a gentle, relaxation-focused treatment only; deep, aggressive, or intense techniques are not used. For safety and comfort, providers avoid the abdomen and do not apply deep pressure or pressure-point techniques to areas such as the feet, ankles, and hands. Guests should disclose pregnancy at booking so the proper provider and service setup can be arranged.

7. Medical Conditions, Allergies, Pregnancy and Accessibility

Guests must disclose pregnancy, relevant medical conditions, allergies, medications, recent medical or cosmetic procedures, injuries, sensitivities, and other information that could affect treatment safety before services begin. Majesty Day Spa may require additional information, modify a service, or request that the guest obtain medical clearance when a condition creates a safety concern.

Guests with fragrance sensitivity, mobility needs, sensory preferences, or accessibility needs should contact the spa before the appointment so the team can determine what reasonable accommodations are available. Majesty Day Spa is located inside a multi-use building, so entrance, elevator, parking, treatment-room, and transfer logistics may require advance coordination.

8. Age Policy, Minors and Companions

Majesty Day Spa welcomes guests of different ages; however, age restrictions apply to certain services and amenities. Facial and gentle relaxation services may be available to younger guests when approved by the spa, and the provider may limit techniques or products based on age.

Guests under age 16 must be accompanied by a parent or legal guardian when receiving a massage or facial. For children ages 5-12, massage is limited to areas below the knee and back massage is not permitted. The treatment-room door must remain open, or the parent or legal guardian must remain in the room throughout the service when required by spa policy.

Companion access to treatment rooms, waiting areas, and lounge areas is limited by service type, privacy, capacity, and safety. Parents, guardians, or support persons should confirm arrangements before arrival when their presence is required.

9. Location, Parking, Valet and Building Access

Majesty Day Spa is located at 511 SE 5th Ave, Fort Lauderdale, Florida 33301, inside Nu River Landing in Downtown Fort Lauderdale near Las Olas, Riverwalk, and the waterfront area. Because the spa is located inside a residential/mixed-use building, guests should allow extra time for arrival, valet, building entry and check-in.

Valet parking is available through the building and is the recommended parking option for most guests. The current valet fee is approximately $5 unless the building changes its parking rate. Street or nearby metered parking may be available but is not guaranteed. Parking rules, rates, access procedures, and availability are controlled by the building or parking operator and may change.

Majesty Day Spa is generally open Tuesday through Sunday from 10:00 AM to 7:00 PM. Monday appointments may be accepted by appointment only. Hours may be modified for holidays, private events, staffing, maintenance, or other operational needs.

10. Couples Experiences, Groups, Birthdays and Private Events

Majesty Day Spa offers couples massages, couples packages, birthdays, anniversaries, bachelorette celebrations, curated spa experiences, private events, and other group arrangements. Couples may be treated side by side when the reserved room and staffing support simultaneous service; otherwise, services may be scheduled with coordinated or rotating start times.

Celebration upgrades may include items such as signs, balloons, rose petals, strawberries, champagne or other refreshments, décor, or specialty setup when available. These items must be ordered by the stated deadline and are subject to pricing, availability, building rules, and event-specific restrictions. Outside décor, food, or beverages should not be brought in without advance approval.

Group bookings do not always begin every service at the same time. Some experiences use a rotation among providers and amenities. Guests booking a group should allow enough time for staggered services, transitions, check-in, photos, lounge use, and checkout.

Advance booking is strongly recommended for couples, groups, weekends, holidays, private events, signature experiences, and celebrations. Deposits and earlier balance deadlines may apply and may be non-refundable.

11. Prepaid Voucher and Promotional Certificate Policies

Third-party vouchers are subject to the terms shown on the voucher as well as Majesty Day Spa's booking, cancellation, holiday, service, and safety policies. Guests should review blackout dates, eligibility restrictions, service inclusions, and redemption requirements before scheduling.

Tuesday through Thursday are generally the best days to schedule voucher appointments because Friday through Sunday availability may be limited and may include premium-date restrictions or fees. The spa may offer an optional premium-date fee, such as $25 per person, to use an eligible voucher on a high-demand date when that option is available.

Some voucher promotions may allow a short extension period after the printed expiration date, such as through the end of the month, but extensions are not automatic and may be subject to restrictions and fees. Guests should contact Majesty Day Spa before relying on an expired voucher.

A voucher generally covers only the service and duration specifically stated in the offer. Gratuity, upgrades, enhancements, premium-date fees, taxes, and additional services are not included unless expressly stated. Voucher benefits cannot automatically be combined with memberships, specials, coupons, gift certificates, or other discounts.

Payments made directly to third party vendors or another third-party marketplace are controlled by that platform's refund policies. Majesty Day Spa does not process refunds for funds collected directly by the third-party platform, although the spa may confirm appointment or voucher information when appropriate.

12. Membership Terms and Monthly Credits

Majesty Day Spa offers membership options designed for recurring wellness and spa use. Current tiers may include Wellness Access, Crown Indulgence, and Club Majesty Elite. Each tier has different monthly benefits, service choices, amenity access, upgrade opportunities, and discount levels. Guests should review the current membership page and membership agreement before enrollment because benefits may change and some services require advance reservations.

Memberships are subject to a three-month minimum term unless a different written agreement applies. Monthly billing then continues according to the membership agreement until properly canceled. A written notice period, such as 30 days, may be required after the minimum term. Memberships may auto-renew, and failed payments can affect the availability of benefits.

Monthly membership credits are generally intended for the member's eligible services during the applicable billing period. Certain tiers may permit a limited rollover, such as one unused service for 30 days, while other benefits may expire if not used. Unused benefits do not automatically convert to cash.

Memberships are individual and non-transferable unless a written benefit specifically permits guest use. Membership benefits generally cannot be combined with third party vouchers, coupons, specials, gift certificates, or other promotional discounts unless the membership terms state otherwise.

Memberships do not automatically include gratuity, premium-date fees, upgrades, enhancements, card processing fees, or taxes unless expressly included. Membership pauses or freezes are not automatically available and require management approval when an exception is permitted.

Membership services should be booked using the correct membership-service option and should be identified as a membership redemption when scheduling. This helps ensure that the correct benefit is applied and that the guest receives the appropriate service length and inclusions.

13. Gift Cards and Gift Certificates

Majesty Day Spa offers gift cards and electronic gift certificates that may be purchased online or through approved spa channels. Digital gift certificates may be delivered electronically after payment is processed and may be used toward eligible massages, facials, spa packages, wellness treatments, and other qualifying services.

Purchased Majesty Day Spa gift cards and gift certificates do not expire and are not subject to dormancy, inactivity, maintenance, service, or cash-out fees. Any remaining balance will remain available for future eligible purchases until the balance is fully used.

Gift cards and gift certificates are redeemed by presenting or identifying the gift card or certificate at booking or checkout. Advance notice may be required for certain services, packages, upgrades, group bookings, events, or premium dates. If the purchase cost exceeds the available gift card balance, the guest is responsible for paying the remaining balance using an accepted payment method.

Gift card purchases are final sale and non-refundable unless otherwise required by law. Gift cards do not automatically cover gratuity, premium-date fees, card processing fees, upgrades, taxes, or other excluded amounts unless expressly permitted. Gift cards may not be combined with memberships, third-party vouchers, or promotional offers unless expressly permitted.

Complimentary, promotional, loyalty, giveaway, charitable donation, or employee-incentive certificates may have expiration dates or restrictions when allowed by law. Any expiration date, included value, service limitation, cash-value restriction, or usage requirement must be clearly stated on the certificate at the time it is issued.

For third-party vouchers, including Groupon, the promotional value may expire according to the voucher provider's terms. However, the amount originally paid by the customer may remain available and should be handled according to applicable law and the voucher provider's terms.

14. Direct-Booking Benefits and Package Differences

Guests may book directly with Majesty Day Spa without using a third-party voucher or marketplace. Direct booking provides the simplest access to current service options, packages, celebration add-ons, upgrades, staff assistance, and special requests.

Direct-booking packages may resemble services advertised through third-party platforms, but direct reservations may include additional value, different scheduling flexibility, enhanced support, or access to amenities and customization that are not included in a voucher. When a direct-booking upgrade applies, it may include elements such as a full-hour service, aromatherapy, organic sugar scrub, warm or hot towels, same-room couples service when eligible, or other listed inclusions.

Guests who are unsure which service is right for them may call or text the spa for guidance. Upgrades or celebration touches may be requested after booking when availability allows, but advance notice is recommended.

15. Salt Lounge, Compression Therapy and Amenities

Majesty Day Spa offers a Salt Lounge or salt-therapy relaxation experience as one of its wellness amenities. Depending on the package, guests may use the Salt Lounge as a standalone service, as part of a spa package, as a membership benefit, or as an added enhancement when available.

Salt Lounge and foot-compression experiences may have different durations and may be booked separately or combined depending on the current menu. Amenity access is subject to reservation requirements, operating capacity, contraindications, package rules, and current availability. Guests should confirm the exact duration and whether an amenity is included in their package before arrival.

16. Skincare Product Purchases, Returns and Exchanges

Unopened skincare products purchased directly from Majesty Day Spa may be eligible for return or exchange within 7 days of purchase when the product is unused, remains in original condition and packaging, and the guest provides valid proof of purchase. Approved returns are subject to management review.

Opened or used skincare products are not eligible for return. Products with broken or removed seals, items damaged after purchase because of improper handling or use, products outside the 7-day return period, and products without valid proof of purchase are also non-returnable.

Shipping fees are non-refundable. If an online order arrives damaged, the guest should contact Majesty Day Spa within 48 hours of delivery and provide the order number, photographs of the damaged product and packaging, and a description of the issue. If the wrong item is received or an item is missing, the guest should also notify the spa within 48 hours so the order can be reviewed.

Skincare reactions can occur even with high-quality professional products. Guests should review ingredients before purchase, disclose known allergies or sensitivities, and consult a Majesty esthetician when uncertain about product suitability. If a reaction occurs, discontinue use and seek appropriate medical guidance when necessary. Opened products generally are not eligible for a standard return solely because of a reaction unless management approves an exception.

Approved returns for eligible unopened products are issued as an exchange or store credit, subject to management approval. When third-party shipping is used, delivery disputes may also be subject to the carrier's terms and claim process.

17. Service Refunds, Complaints, Credits and Chargebacks

All completed spa services are generally non-refundable because appointment time, provider labor, room time, products, and treatment resources have already been provided. Majesty Day Spa does not issue full refunds for a completed service based solely on dissatisfaction.

Guests who have a concern about a service should notify the spa as soon as reasonably possible and provide enough information for management to review the circumstances. Depending on the facts, management may consider an appropriate resolution such as a service adjustment, corrective service, spa credit, partial refund, or another reasonable remedy. Any resolution is determined case by case and is not guaranteed.

A complaint does not automatically qualify a guest for a refund. Partial refunds are not guaranteed and may take into account the service provided, the nature and timing of the concern, whether the provider was given an opportunity to adjust the service, and whether another resolution has already been offered.

If a guest leaves without reporting a concern, delays reporting for an extended period, does not use all reserved appointment time, or voluntarily stops a service after it has begun, a refund is not automatically due. Once a service starts, the appointment time and staff resources have already been allocated.

Prepaid services, packages, promotional purchases, gift certificates, memberships, and vouchers may have separate refund terms. If Majesty Day Spa collected the funds directly, management will review a refund request under the applicable purchase terms. If a third-party platform collected the funds, refund requests must generally be handled through that platform.

Guests should contact Majesty Day Spa before filing a payment dispute or chargeback so the spa has an opportunity to review and resolve the concern. If a dispute or chargeback is submitted for services that were provided, Majesty Day Spa may provide the payment processor or financial institution with relevant transaction and service documentation, including appointment records, signed forms, communications, receipts, check-in records, or other supporting documentation.

Approved refunds are normally returned through the original payment method whenever possible. Processing times depend on the payment processor, financial institution, or third-party platform. All refunds, credits, and adjustments require authorization before issuance.

Majesty Day Spa encourages guests to bring any service, payment, or refund concerns directly to management as soon as possible. Once a concern is reported, management will review the matter and determine whether a service credit, experience credit, partial refund, or other resolution may be appropriate based on the circumstances. Guests are encouraged to contact Majesty Day Spa before initiating a bank dispute or chargeback, as an active dispute may prevent Majesty Day Spa from processing a direct refund through its booking or payment system while the dispute remains open. Filing a payment dispute may also delay resolution, as the matter must then be handled through the bank or card provider's dispute process. Refunds, credits, or adjustments are not guaranteed and remain subject to management review and approval.

18. Personal Belongings and Lost Items

Guests are responsible for keeping personal belongings secure throughout their visit. Majesty Day Spa recommends bringing only necessary items and keeping valuables with you whenever possible. This includes jewelry, cash, expensive electronics, medication, identification, cards, and other sensitive items.

Majesty Day Spa is not responsible for personal belongings that are lost, stolen, misplaced, forgotten, damaged, or left on the premises, except where otherwise required by applicable law.

A guest who believes an item was left behind should contact Majesty Day Spa as soon as possible and provide the guest's name, approximate date and time of the visit, service or appointment details, a detailed description of the item, and the best contact number. The team will check appropriate areas and will contact the guest if an item matching the description is located.

Lost property will be retained for a limited period, generally up to 30 days from the date it is found. Unclaimed items may be donated, discarded, or otherwise handled at management's discretion. When retrieving a found item, the guest may be asked to provide identification and accurately describe the item before it is released.

Guests are encouraged to collect found belongings in person. Shipping or delivery is not guaranteed. If management approves shipping, the guest may be responsible for packaging, shipping, delivery, insurance, and related costs.

Sensitive found items such as credit cards, identification, medication, or other sensitive materials will be secured and escalated to management. Where appropriate, management may contact the issuing institution, pharmacy, law enforcement agency, or another relevant organization for secure handling.

19. First-Time Guests and Service Selection

First-time guests are welcome and may ask the team for help choosing a treatment based on comfort, goals, skin needs, pressure preference, available time, and budget. New guests should review service descriptions carefully and disclose any allergies, medical conditions, pregnancy, recent procedures, sensitivities, or accessibility needs before the appointment.

Majesty Day Spa may recommend a signature massage-and-facial package, body-focused package, or a membership option for guests who want ongoing wellness care. Recommendations are informational and are not a guarantee that a particular service is suitable for every guest.

20. Add-Ons, Upgrades and Changes on Arrival

Additional services, upgrades, and enhancements may be added at or before arrival when staff, room, product, and time availability permit. Guests are encouraged to request upgrades in advance so the spa can reserve the necessary provider time and supplies.

Available enhancements vary by service. Examples may include aromatherapy, scalp treatments, scrubs, hot towels, advanced facial steps, Hydrafacial enhancements, body-treatment upgrades, celebration details, or wellness amenities. The price and added time will be confirmed before the upgrade is provided.

21. Policy Priority, Changes and Management Discretion

Majesty Day Spa may update operating policies, prices, fees, booking procedures, service descriptions, membership terms, voucher restrictions, hours, and amenity availability as business needs change. The policy in effect at the time of booking or purchase, together with any specific written terms for the reservation, will generally govern.

When a package, promotion, membership agreement, private-event contract, third-party voucher, gift certificate, or written booking confirmation contains a more specific term than this general policy, the more specific term may apply. Management retains discretion to make reasonable exceptions or modifications when required for safety, legal compliance, accessibility, service recovery, or unusual circumstances.

Guests who need clarification before booking should contact Majesty Day Spa at (754) 223-2669. Booking or purchasing after receiving applicable terms constitutes acknowledgment of the policies associated with the reservation or purchase.

22. Website Use and Policy Acknowledgment

This document is intended to serve as Majesty Day Spa's consolidated guest-policy and FAQ reference for the website. It should be read together with any privacy policy, website terms of use, membership agreement, event contract, medical intake form, waiver, or third-party voucher terms that apply to a particular transaction.

Nothing in this policy is intended to waive rights that cannot legally be waived or to limit obligations imposed by applicable law. If a provision conflicts with applicable law, the lawful requirement controls and the remainder of the policy remains in effect to the extent permitted.